If you have any questions or complaints about the product, please contact us. You can write to us at info@aqqord.com or 4 Leicester Ave, Salford, M7 4HA.
The Legal Ombudsman
Individual consumers and smaller organisations may be entitled to complain to the Legal Ombudsman about our service if they remain dissatisfied. The Ombudsman would generally expect clients to follow a firm’s internal complaints procedure first however. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. You can find further information about the Ombudsman on the website www.legalombudsman.org.uk. You can write to the Ombudsman at Legal Ombudsman, PO Box 6167, Slough, SL1 0EH, or by email on enquiries@legalombudsman.org.uk or call on 0300 555 0333.
The Solicitors Regulation Authority
Please note that the Legal Ombudsman is there to deal with concerns about the level of service which a client has received. Where there are more serious concerns involving professional misconduct then reports can also be made to the SRA, which is our regulator. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Obviously, we do not anticipate any such problems arising and would ask that you notify Aqqord Limited straight away if you have any such concerns.
This page is taken from our Terms & Conditions.